Frequestly Asked Questions
Below you'll find answers to some of the most common questions regarding our services and policies. If you require further assistance or clarification, please don't hesitate to contact us directly.
FAQ's
We primarily groom dogs and also provide grooming for cats and small animals by appointment to ensure a calm and comfortable experience for every pet.
We require all pets to have an up-to-date Rabies vaccination prior to any grooming service.
Proof of vaccination must be provided either before or at the time of your appointment.
If Rabies documentation is not provided or is not current, we will be unable to proceed with the service.
Grooming times vary depending on your pet’s coat condition, breed, size, and temperament. On average, services take between 1 to 3 hours. We'll always call you as soon as your pet is ready for pickup!
Grooming times vary depending on your pet’s coat condition, breed, size, and temperament. On average, services take between 1.5 to 3 hours. We'll always call you as soon as your pet is ready for pickup!
Grooming times vary depending on your pet’s coat condition, breed, size, and temperament. On average, services take between 1.5 to 3.5 hours. We'll always call you as soon as your pet is ready for pickup!
Pricing is based on breed, size, coat condition, and temperament. In most cases, the quoted price will be the final cost. However, if we discover that additional time is needed—for issues like matting, behavioral concerns, or a specialized haircut—we’ll contact you during the appointment to discuss options before proceeding. We’re committed to transparency and your pet’s comfort.
Yes! We offer one-on-one, crate-free grooming for an additional fee. These types of appointments need to be booked over the phone to ensure your pup gets the 1-on-1 attention they deserve!
Absolutely! We kindly ask for at least 24 hours’ notice for any cancellations or rescheduling. This allows us to offer the spot to another client and keeps our schedule running smoothly.
We recommend bringing puppies and kittens in once they’ve received their first round of vaccinations—usually around 12 weeks of age. The earlier they’re introduced to grooming, the more comfortable they’ll be with the process long-term.
Most pets benefit from grooming every 4 to 8 weeks, with 6 weeks being the most common interval. The ideal schedule depends on your pet’s coat length and the style of haircut you’d like to maintain. Regular grooming helps keep their coat healthy, prevents matting, and ensures they look and feel their best.
Make sure your pet has had a potty break before arriving. Try to keep them calm before drop-off and let us know if they have any health conditions, sensitivities, or behavioral quirks. Regular brushing between appointments helps too!
Yes! If your pet has sensitive skin or a prescribed shampoo, you’re welcome to bring it along. Just let us know at check-in.
Yes, we welcome all breeds—from Chihuahuas to Newfoundlands! We tailor every groom to suit your dog’s specific coat type and needs.
We use crates primarily for your pet’s safety and to help maintain a calm, structured environment—especially during busy times. Crate-free options are available, but must be arranged in advance by phone and include an additional fee.
If your pet is severely matted, shaving may be the most humane option to avoid pain and stress. We’ll always discuss the condition with you first and walk you through our plan before proceeding.
We perform external anal gland expression upon request. For pets with chronic issues, we recommend having them checked by a veterinarian.
We pluck ear hair when necessary or by request. However, we only do so if the pet tolerates it well and if it's in their best interest.
We DO NOT offer flea baths as a regular service. However, if fleas are found on your pet during their appointment, a mandatory flea bath will be administered, and both the cost of the bath and a salon sanitation fee will be added to your invoice. This is to maintain a clean and safe environment for all pets in our care!
We operate primarily by appointment to ensure each pet gets the attention they deserve. However, we may accept walk-ins for dog services like nail trims based on availability.
Yes, we recommend booking in advance—especially for full grooming services—as spots fill up quickly. Reach out to us early to secure your preferred date and time.
For safety and focus, we do not allow owners to stay during the grooming process. Pets tend to be calmer and more cooperative when their owners are out of sight.
